Terms & Conditions
TERMS & CONDITIONS
Welcome to operaeshop.com. Use of this website is subject to these terms and conditions set out below. These terms and conditions apply to and form part of all online purchases from operaeshop.com for the purchase of goods, so please take care when placing your order.
1.1 All orders are subject to acceptance and availability. Operaeshop.com reserves the right to refuse an order for any reason whatsoever.
1.2 Please ensure that all information entered on our website is correct and accurate. We cannot make any changes or change the delivery address once you have placed your order.
1.3 To assist you in selecting the correct size before placing your order, please see our sizing chart which can be found on our shoe size chart.
2. Price Of Goods
2.1 All prices quoted on our website are in Ringgit Malaysia (RM) and including GST.
3. Opera Membership Card (OMC)
3.1 We are truly regret that OMC benefits are not available to use online at this moment.
3.2 All benefits of OMC including Discount Voucher, Cash Voucher and Birthday Month Discount are only applicable in store purchases.
4.1 we currently accept payment made via online banking for most of the major banks in Malaysia, MasterCard and VISA Credit Card only. The total cost of the amount debited to you card will be the price of the goods at the time the order is placed plus any applicable shipping fee.
5. Credit Card Security
5.1 Operaeshop.com uses an electronic payment gateway called eGHL. eGHL is an online credit card processor that uses technology to ensure that transaction details are protected and cannot be read over the Internet. Your full credit card details are received and processed only by eGHL.
6. Exchange / Return Policy
6.1 No refund and no exchange.
6.2 To be eligible for return, your parcel must be
(a) Defective merchandise
(b) Incorrect merchandise
(c) Incorrect size ordered
6.3 We will not be responsible for the postage cost of return items. Shoe price will be refunded in the form of credit points.
6.4 Your item must be in their original packaging with price tag intact, unwashed and unworn without any scent.
6.5 To return damage stock, the damage item should be returned within 7 days upon receive of the parcel.
6.6 Operaeshop.com reserves the right to reject your returned goods if it does not comply with our regulations.
7. Shipping And Delivery
7.1 We deliver to any Malaysia address (excluding PO Boxes). We currently do not service international destinations.
7.2 Operaeshop.com charges a standard shipping & handling fee of RM15.00 with every transaction for any local delivery. * Subject to change by the management.
7.3 STRICTLY NO REFUNDS for any shipping & handling charges.
7.4 We aim to dispatch all orders within 3-7 working days of receipt, provided we have authorisation of payment.
7.5 Items will send only after payment has been made.
7.6 FREE shipping on orders above RM120.00 for deliveries within Malaysia,
– Free shipping is applied automatically during checkout for all qualifying orders.
– To receive free shipping, just place an order with merchandise worth over RM120 to qualify for free shipping.
– Not applicable for shipping changes including intercepts, change of address, and to free trade zone which may be subject to additional fee per shipment.
8. No Cancellation After Transaction Was Made.
9. Color May Different Due to Monitor Resolution.
11.1 All content/material found on our website is owned by Operaeshop.com and is protected by Malaysia, and international copyright laws. Such content/material includes, but is not limited to, text, images, logos, patterns, software code, audio and video. No content material may be used, in any way, without the written permission of Operaeshop.com.
11.2 You are prohibited from transmitting, broadcasting, editing, adapting, or making use of any intellectual property, Trade Marks or logos owned and found on the Operaeshop.com website without the expressed permission of Operaeshop.com.
11.3 As a result of browsing the Operaeshop.com website, where content is downloaded, printed or viewed, such content is permissible for private, non-commercial use for the sole purpose of evaluating goods, making and purchase of goods, or promoting the sale of goods to others.
12. Terms And Conditions
12.1 Operaeshop.com reserves the right to make changes and amendments to these Terms and Conditions on an ongoing, ad-hoc basis as needed and as legally/ethically required, and at any other time it deems fit or necessary. You will be notified of such changes as they happen by a news bulletin posted on our website. By further visiting or purchasing goods from our website, you are deemed to have fully read, understood and accepted the Terms and Conditions including any changes made.
13.1 Whilst every effort is made to ensure the accuracy of our website contents, customers, visitors, and any other person or persons are advised that occasionally errors do occur, however, no errors are ever made deliberately or intentionally.
13.2 Admissions of varying kinds, incorrect pricing and other factual mistakes may arise from time to time. Operaeshop.com accepts no responsibility or liability for any financial loss or any other factor resulting that may arise.
13.3 Operaeshop.com reserves the right to cancel or refuse any purchases made. In the event of an incorrectly stated/advertised price where the customer has made a purchase, the customer will have the option to either have the purchase order refunded or it may change the order for goods to an equal or lesser value, with any price difference to be refunded in credit point.